We provide professional reputation management that shines a light on what’s being said about your brand online. We help you engage in a way that fosters loyalty and protects your good name.
Amazon has trained online shoppers to look for customer reviews before clicking add to cart. Your past customers have left reviews about their experience with your brand. If you have a physical location that your customers visit, they are being prompted by services like Yelp and Google to leave reviews shortly after leaving your location. You need to know where these reviews are being published and what story they’re telling. Our reputation management consultants can help you understand where and how your customers are reviewing your company.
Once we shine a light on your existing customer reviews, you need to decide how you want to engage. Our professional reputation management team can create an action plan for monitoring your digital presence for new reviews and craft a sophisticated strategy for responding to both positive and negative reviews. A couple of frustrated customers shouldn’t tarnish your good name. If your company isn’t paying attention, unanswered negative reviews will tell potential customers that your brand just doesn’t care. Our goal is to ensure your company has the online reputation you deserve.